The luthier's guide to good customer relationships


As a general rule, luthiers tend to be better at making instruments than making friends. Violin maker Korinthia A. Klein gives some hints and tips on good customer relations – both for the people entering the workshop and for those running it

Luthiers, sadly, are not famous for their friendliness or tact when it comes to working with the public. The kind of personality that enjoys tedious work with hand tools and loves hours alone at a workbench is not generally the same type of person who likes engaging with lots of people…

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