’A phone call from Frontier Airlines offering a formal apology’ - Letters to the editor: August 2023

Come fly with me

Thank you so much for your news story on the confusion with Frontier Airlines over whether my cello could fly with me in the cabin (bit.ly/3N5N2y6). Because of your article, I received a phone call from the Frontier Airlines executive office offering me a formal apology and to let me know that I was flagged for my 7 June flight, so that no one would give me any difficulty about travelling. The speaker acknowledged that there is confusion and a lack of clarity for cellists. I hope this article will influence Frontier Airlines to be a cellist-friendly airline. And my flight yesterday was great: I arrived at the gate and everyone was super kind and very careful when speaking to me. I sympathised because the goal wasn’t to get anyone into trouble, but just to have a company honour its policies. I am very grateful for your help and I hope we made some progress on this!…