’A phone call from Frontier Airlines offering a formal apology’ - Letters to the editor: August 2023

[1] Cello_Case_Sled

A selection of letters The Strad receives each month from its readers around the world: August 2023 issue

Come fly with me

Thank you so much for your news story on the confusion with Frontier Airlines over whether my cello could fly with me in the cabin (bit.ly/3N5N2y6). Because of your article, I received a phone call from the Frontier Airlines executive office offering me a formal apology and to let me know that I was flagged for my 7 June flight, so that no one would give me any difficulty about travelling. The speaker acknowledged that there is confusion and a lack of clarity for cellists. I hope this article will influence Frontier Airlines to be a cellist-friendly airline. And my flight yesterday was great: I arrived at the gate and everyone was super kind and very careful when speaking to me. I sympathised because the goal wasn’t to get anyone into trouble, but just to have a company honour its policies. I am very grateful for your help and I hope we made some progress on this!…

Already subscribed? Please sign in

Subscribe to continue reading…

We’re delighted that you are enjoying our website. For a limited period, you can try an online subscription to The Strad completely free of charge.

  • Free 7-day trial

    Not sure about subscribing? Sign up now to read this article in full and you’ll also receive unlimited access to premium online content, including the digital edition and online archive for 7 days.

    No strings attached – we won’t ask for your card details

  • Subscribe 

    No more paywalls. To enjoy the best in-depth features and analysis from The Strad’s latest and past issues, upgrade to a subscription now. You’ll also enjoy regular issues and special supplements* and access to an online archive of issues back to 2010.


* Issues and supplements are available as both print and digital editions. Online subscribers will only receive access to the digital versions.